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Quality Management Policy

Certified Installers Limited is committed to delivering exceptional quality in all aspects of our operations. We recognise that quality is essential for achieving customer satisfaction, meeting regulatory requirements, and sustaining long-term success. Therefore, we have established this Quality Management Policy to guide our efforts in maintaining the highest standards of quality throughout our organisation.

Quality Management PolicyKey Principles:

1.     Customer Focus: We are dedicated to understanding and meeting the needs and expectations of our customers. By listening to their feedback, responding to their inquiries, and delivering solutions that exceed their expectations, we strive to build lasting relationships based on trust and satisfaction.

2.     Continuous Improvement: We are committed to continuous improvement in all areas of our business. Through regular assessment, evaluation, and feedback mechanisms, we identify opportunities for enhancement and implement measures to optimise our processes, products, and services.

3.     Compliance: We adhere to all relevant legal and regulatory requirements, as well as industry standards and best practices. Our commitment to compliance ensures that our operations are conducted ethically, responsibly, and in accordance with applicable laws and regulations.

4.     Employee Engagement: We recognise that our employees are our most valuable asset. We foster a culture of empowerment, collaboration, and accountability, where employees are encouraged to contribute their ideas, skills, and expertise to drive innovation and excellence.

5.     Supplier Partnerships: We value our relationships with suppliers and partners and recognise their role in our quality management process. We work closely with them to ensure the quality and reliability of materials, products, and services, and to promote continuous improvement throughout our supply chain.

6.     Risk Management: We proactively identify, assess, and mitigate risks that may impact the quality of our products and services. By implementing robust risk management processes and controls, we minimise the likelihood of quality-related issues and ensure the safety and satisfaction of our customers.

7.     Communication and Transparency: We maintain open and transparent communication channels with all stakeholders, including customers, employees, suppliers, and regulatory authorities. We provide clear and accurate information about our products, services, and quality management practices to promote trust and confidence.

 

 

Signed: Ivan Tully, Director

Ivan Tully

Date: 5th March, 2024

This Quality Management Policy represents our commitment to delivering excellence in quality and continuously improving our processes, products, and services to meet the evolving needs of our customers and stakeholders.

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